Ellisthion · Aug 02, 2007, 03:26 AM // 03:26

I live in Australia. Thus, Australian Dollars. The problem I'm having is that I'm wanting to purchase stuff on the GW Online Store, mainly to get the bonus mission pack. However, it puts the money in Pounds Sterling. The problem with that is I assume that they use the current exchange rates to evaluate how much it is in Australian Dollars.

Now, there are three prices in the store: Pounds, US Dollars, and Euros. By using the exchange rate, it turns out that, in Australian Dollars, the US one is less, the Euros slightly more, and the Pounds even more, than the AUD equivalent. But, since it's putting the cost in Pounds in the online store, I assume it's going to charge me the highest possible price.

So, the question is: is there any way of making it charge me in US Dollars? I tried changing my PlayNC account to US, and it didn't help. Would temporarily changing my Guild Wars territory, from Europe to America, help?

bsoltan · Aug 02, 2007, 06:03 AM // 06:03

I think it choses the currency based on the country you chose when you registered and from what I've read in other threads there isn't a way to change it.

So I think even if you moved to the US you may find that you're still paying in AUD.

Also I would think that the exchange rates that will be used will be the ones from your Bank.

I guess that someone just decided that people in Australia will have to pay the GBP price.

Ellisthion · Aug 02, 2007, 09:21 AM // 09:21

Thanks bsoltan! I guess I'll just have to shell out the extra money :-(

pamelf · Aug 02, 2007, 12:25 PM // 12:25

A lot of us Aussies aren't happy about being charged in GBP. We've had discussions about it in different areas.

I don't think there's ever a chance we'll get charged in USD, but there's a slight charge they might at least change us to Euro. We all believe it's simply unfair to charge GBP to a country in which that currency rate is tripled when there are other options available.

Submit a support ticket regarding the issue to NCSoft. I've had two replies saying it has been forwarded on to the senior administrators to be evaluated. Perhaps if we get enough people contacting support with the same grievances they will do something about it.

Roo Ella · Aug 02, 2007, 01:08 PM // 13:08

I have also sent in tickets to support about this specially looking at some
of my transactions like this.

1 Guild Wars Nightfall ??29.99 = $70.27 AU
1 Guild Wars Factions ??19.99 = $46.81 AU
1 Eye of the North: Pre-Order ??3.49 = $8.14 AU
Ordered from on line store.

Lucky Country they say..... yeah right

juntaar · Aug 09, 2007, 07:46 AM // 07:46

I had the same issue, I've been documenting my conversations with Anet here:

http://www.techdomain.com.au/index.p...;topicseen#new

Has anyone actually proceeded past the 'your query has been escalated' part? I've been waiting a few days now for a response from GW support.

juntaar · Aug 10, 2007, 12:28 AM // 00:28

Incidentally, the above poster is correct - I tried changing my billing address to a US one, and the checkout still charged in GBP

captainccc · Aug 10, 2007, 01:05 AM // 01:05

Quote:

Originally Posted by juntaar

Incidentally, the above poster is correct - I tried changing my billing address to a US one, and the checkout still charged in GBP

The above poster is...you. XD

I hope this gets changed, it has to suck to get charged more than needed.

Aug 02, 2007, 03:26 AM // 03:26	#1
Ellisthion Ascalonian Squire Join Date: Oct 2006 Location: Australia Profession: R/E	Online store, exchange rates I live in Australia. Thus, Australian Dollars. The problem I'm having is that I'm wanting to purchase stuff on the GW Online Store, mainly to get the bonus mission pack. However, it puts the money in Pounds Sterling. The problem with that is I assume that they use the current exchange rates to evaluate how much it is in Australian Dollars. Now, there are three prices in the store: Pounds, US Dollars, and Euros. By using the exchange rate, it turns out that, in Australian Dollars, the US one is less, the Euros slightly more, and the Pounds even more, than the AUD equivalent. But, since it's putting the cost in Pounds in the online store, I assume it's going to charge me the highest possible price. So, the question is: is there any way of making it charge me in US Dollars? I tried changing my PlayNC account to US, and it didn't help. Would temporarily changing my Guild Wars territory, from Europe to America, help?

Aug 02, 2007, 06:03 AM // 06:03	#2
bsoltan Site Contributor Join Date: Dec 2005 Location: UK Guild: [SoF]	I think it choses the currency based on the country you chose when you registered and from what I've read in other threads there isn't a way to change it. So I think even if you moved to the US you may find that you're still paying in AUD. Also I would think that the exchange rates that will be used will be the ones from your Bank. I guess that someone just decided that people in Australia will have to pay the GBP price.

Aug 02, 2007, 09:21 AM // 09:21	#3
Ellisthion Ascalonian Squire Join Date: Oct 2006 Location: Australia Profession: R/E	Thanks bsoltan! I guess I'll just have to shell out the extra money :-(

Aug 02, 2007, 12:25 PM // 12:25	#4
pamelf Forge Runner Join Date: Aug 2006 Location: Australia Guild: Lost Templars [LoTe] Profession: Me/Mo	A lot of us Aussies aren't happy about being charged in GBP. We've had discussions about it in different areas. I don't think there's ever a chance we'll get charged in USD, but there's a slight charge they might at least change us to Euro. We all believe it's simply unfair to charge GBP to a country in which that currency rate is tripled when there are other options available. Submit a support ticket regarding the issue to NCSoft. I've had two replies saying it has been forwarded on to the senior administrators to be evaluated. Perhaps if we get enough people contacting support with the same grievances they will do something about it.

Aug 02, 2007, 01:08 PM // 13:08	#5
Roo Ella Krytan Explorer Join Date: Jun 2007 Location: Australia Guild: Oz Profession: E/R	I have also sent in tickets to support about this specially looking at some of my transactions like this. 1 Guild Wars Nightfall ??29.99 = $70.27 AU 1 Guild Wars Factions ??19.99 = $46.81 AU 1 Eye of the North: Pre-Order ??3.49 = $8.14 AU Ordered from on line store. Lucky Country they say..... yeah right

Aug 09, 2007, 07:46 AM // 07:46	#6
juntaar Pre-Searing Cadet Join Date: Aug 2007 Profession: W/Mo	I had the same issue, I've been documenting my conversations with Anet here: http://www.techdomain.com.au/index.p...;topicseen#new Has anyone actually proceeded past the 'your query has been escalated' part? I've been waiting a few days now for a response from GW support.

Aug 10, 2007, 12:28 AM // 00:28	#7
juntaar Pre-Searing Cadet Join Date: Aug 2007 Profession: W/Mo	Incidentally, the above poster is correct - I tried changing my billing address to a US one, and the checkout still charged in GBP